Continuous improvement is a key aspect of any successful organisation, and there is a notable framework for supporting this through an ISO 9001 quality management systems.

The Plan-Do-Check-Act (PDCA) model is a framework for continuous improvement that is widely used across various business sectors.

The model consists of four stages:

• Plan: The first stage involves planning and setting goals for improvement. This stage includes identifying problems, analyzing data, and developing a plan for improvement. This plan should include specific actions, timelines, and responsibilities for implementation.

• Do: The second stage involves implementing the plan for improvement. This may involve making changes to processes or systems, training employees, or investing in new technologies. 

• Check: The third stage involves monitoring and measuring progress. This can be done through ongoing data analysis, regular audits, or customer and employee feedback. 

• Act: The forth stage involves taking action based on the results of the monitoring and measurement. This may involve making further changes to processes or systems, or continuing to monitor progress to ensure that the desired improvements are achieved.

The PDCA model is a continuous cycle, and once the forth stage (Act) is completed, the process begins again with the first stage (Plan). This model is designed to help organisations improve their operations and achieve better outcomes over time.

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